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hiring advice FAQ’s
A mystery dining audit is an anonymous restaurant evaluation where a trained diner visits your venue and experiences your service just like a real guest. Afterward, you receive a detailed, expert report on your restaurant’s customer service, staff performance, and overall guest experience.
We assess the entire guest journey: from booking and greeting, to table service, upselling, timing, food delivery, atmosphere, and final bill. Our restaurant mystery diner service uncovers gaps that hurt customer satisfaction.
You’ll receive your full, actionable restaurant service audit report within 3 working days of our visit, including scores, feedback, and specific improvement tips.
Yes — we offer discounted follow‑up mystery dining audits and affordable quarterly subscription plans to help restaurants maintain high service standards throughout the year.
A mystery dining audit helps improve restaurant service quality, staff consistency, and guest satisfaction. It’s an affordable way to identify service weaknesses, train your team effectively, and improve customer reviews.
No — our mystery dining service is completely anonymous. Staff won’t know they’re being assessed, giving you a true picture of what your guests experience every day.
